Frequently Asked Questions

Yes. All watches sold by Stalder & Reid are 100% authentic and brand new, with their original serial and case numbers intact.

Yes. Stalder & Reid is authorised to retail all watch brands offered on our website.

Yes. Watches are supplied with the original brand packaging and documentation applicable to the product.

Availability is shown on each product page. If a watch is marked Sold Out, it is temporarily unavailable.

In rare circumstances, such as simultaneous purchases or an inventory discrepancy, a product may become unavailable after an order has been placed. If this happens, Stalder & Reid Client Services will contact you promptly.

Yes. Watches sold by Stalder & Reid include a Stalder & Reid warranty card providing two years of movement coverage.

Where additional manufacturer warranty information applies to a particular watch, this will be stated on the relevant product page.

The Stalder & Reid warranty provides two years of movement coverage from the applicable purchase date.

The Stalder & Reid warranty covers the watch movement for two years.

Any additional warranty terms or product-specific coverage will be stated separately where applicable.

Please contact Stalder & Reid Client Services at clientservices@stalderandreid.com, including your order number and a description of the issue.

Our team will advise you on the appropriate next steps.

We accept the payment methods displayed at checkout. Available methods may vary depending on the order and payment provider.

Yes. Stalder & Reid uses secure encrypted connections to protect information transmitted between your browser and our website.

Payments are processed securely through the payment providers available at checkout.

No. Promotional codes and offers are valid only during their stated period and cannot normally be applied after they have expired.

If you need to change or cancel an order, please contact Stalder & Reid Client Services as soon as possible.

We will do our best to assist, but changes or cancellation may no longer be possible once an order has entered processing or has been dispatched.

Once your order has been placed, you will receive an order confirmation by email.

Your order will then be processed and prepared for dispatch. Once dispatched, tracking information will be sent to the email address provided with your order.

Most orders are dispatched within 24–48 hours following payment and address verification.

Some orders may require additional verification before dispatch. If any further information is required, Stalder & Reid Client Services will contact you.

For UK orders, our current delivery options are:

Standard Delivery — FREE
5–7 business days

Express Delivery — £12.90
2–5 business days

Yes. Once your order has been dispatched, tracking information will be sent to the email address used when placing your order.

Tracked delivery and transparent order status are also part of the approved Stalder & Reid service proposition.

Yes. Stalder & Reid currently serves the United Kingdom as its primary commercial market.

Any delivery restrictions applicable to a particular postcode or destination will be shown during checkout where relevant.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

If there is a significant issue with your order, Stalder & Reid Client Services will assist you.

Stalder & Reid offers a 30-day returns policy.

Items being returned should be unworn and in their original condition, together with the original packaging, documentation and accessories supplied with the order.

Full eligibility requirements and instructions are set out in our Returns Policy.

Please contact Stalder & Reid Client Services at clientservices@stalderandreid.com.

Please include your order number and the watch you wish to return so that we can assist you.

Returned watches must meet the conditions set out in our Returns Policy.

A watch that shows signs of wear, use, damage or alteration may not qualify for a standard change-of-mind return, subject always to your statutory rights.

Our standard returns period is 30 days, subject to the terms and eligibility requirements set out in our Returns Policy.

For help with an order, delivery, return, warranty, product enquiry or the website, please contact:

Stalder & Reid Client Services
clientservices@stalderandreid.com

Stalder & Reid Client Services is available:

Monday to Thursday: 8am–4pm London time

Friday: 9am–3pm London time

Saturday and Sunday: Closed

We are also closed on UK public holidays. Orders placed during public holidays will be processed on the next business day.

No. Stalder & Reid is not open to the public.

Our collection is available online. If you would like help choosing a particular watch before ordering, Stalder & Reid Client Services will be pleased to assist.

No. Our offices are not open to the public.

Please contact Client Services before sending or returning an item so that we can provide the appropriate instructions.

Please contact Stalder & Reid Client Services at clientservices@stalderandreid.com and include the name or reference of the watch you are considering.

We will be happy to assist with confirmed product information.

Yes. Watches can be ordered as gifts. Please ensure that the delivery details entered at checkout are correct before completing your purchase.

Yes. If you would like assistance choosing a watch, contact Stalder & Reid Client Services and tell us a little about the recipient, occasion and preferred budget.